Client Services Manager

Industry: 
FinTech
Compensation: 
TBD

Overview

Roneta is a premier specialized executive search and staffing firm. Our teams work with intermediate through executive professionals. Typical opportunities include CFO, Controller, HR Management, Tax Manager, Internal Audit, Commercial Manager, Senior Accountant, Financial Analyst, Senior Production/JV Accounting and Business Development. Our opportunities include permanent employment and both short and long-term contracts.

Responsibilities

Our client is a start up FinTech based in Calgary and operating globally.   Substantial growth has led to the opportunity for a Client Services Manager.   This is a permanent opportunity reporting to the COO.  Specific responsibilities include:

  • Provide excellent customer service and high customer satisfaction
  • Be a subject matter expert on all the services our client provides
  • Manage a Call Center that will be the frontline with initial communications with customers
  • Resolve product or service issues complaints with customers
  • Eventually manage a small team

Requirements

  • 5 years minimum of providing front line customer service
  • Experience in a financial institution
  • Experience processing loans
  • Ability to work in a fast paced entrepreneurial organization
  • There will be a requirement to travel a few times a year after restrictions lifted

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To apply, please email us your resume, attached, in confidence to mike.buckner@roneta.comPlease include the title of this position in the email subject line.  We prefer resume files as .doc or .rtf; pdf acceptable.